Help & FAQs

You can modify the information on your Juliette account by clicking on “Your account”. Enter your user ID and your password and, once you are logged in, click on “My profile” to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

Zhong Meng accepts the following:

Credit Cards: Visa, MasterCard, JCB, American Express and Paypal.

Yes! We accept contactless payment at all our stores in the BD. It’s safe and easy. Just hold your tap-to-pay card or mobile device over the card-reader screen to initiate payment.

You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.

Your payment method will not be charged if we are able to cancel your order. If we’re unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail and in store.

We offer four types of shipping, which vary in cost.

Yes. For information, see our Returns & Exchanges policy. For orders shipped internationally, you’ll need to contact us and ask for a Return Merchandise Authorization form.

International shopping for Zhong Meng products is offered through Borderfree, a global e-commerce provider. When you place an international order, your transaction will be with Borderfree, but Zhong Meng is happy to assist with customer service needs.

We like to reward our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website. We offer:

  • Gifts with Purchase: Some of our most popular promotions are complimentary gifts with purchase, from cosmetics and fragrances to hats and golf balls. These promotions are typically associated with a specific brand, item or minimum order total. If shipping to multiple destinations, the gift will automatically ship to the billing address.
  • Buy & Save: This promotion allows our customers to receive a discount by purchasing multiples of one item or specified group of items. The discount will apply in the Checkout process.

We do not offer Zhong Mengcoupons for sales or discounts. Any references to “Zhong Meng Coupon,” “Zhong Meng Coupon Code” or “Zhong Meng Discount Code” on other sites are not valid. However, we do offer promotions on selected items.

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